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Good customer service is very important to us. We want you have the best online shopping experience with us. If you should have received an order with an error, please give us a call, and will be do whatever we can to fix the problem.
Yarn sent in error or defective yarns may be returned for full credit or replacement. We will handle all shipping costs.
Buttons will be replaced only if defective and when the defective button is sent back to us.
All Books and Patterns are final sales. No exchanges or refunds.
All Kits are final sale but if there is an packing error with the kit please call and we will find a solution.
All returns for items must be returned within thirty days of purchase date.
Please mail your package by a prepaid, insured, traceable method to the address below
Your Knit Wizard
1826 Palaco Grande Parkway
Cape Coral ,
FL
33904
Telephone: 239-673-9636
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